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Notes

Customer support hours are weekdays, excluding weekends and public holidays, from 10:00 to 17:00.

We generally reply within 2 business days, but depending on your inquiry and the current volume of inquiries, it may take longer. Thank you for your understanding.

For some payment methods, order completion emails and purchase history updates may take about 30 minutes after payment is completed.

If you contact us before the above processing is complete, we may not be able to assist immediately. Please wait until the system has finished processing.

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(For order-related inquiries, please enter the order number shown in your order confirmation email. If multiple orders are involved, enter the other order numbers in the message field. If no order number is entered, handling may take longer.)

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(Please make sure you can receive emails from the @toaru.shop domain.)

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